Starter Success
Support for technical blockers
A technical support package for small teams and individual creators, Starter Success gives you access to our ticketing system, exclusive on-demand learning materials, and fireside chats. Get assistance from Unity engineers to quickly and efficiently solve your issues and get back to work on your projects.
Key benefits
Submit and follow technical support tickets with guaranteed first response times. Get general technical support and best practice advice to help keep your projects on track.
Your Unity Partner Relations Manager is your first point of contact, helping to identify risks, advocate on your behalf, and source answers to your questions.
Get answers to your questions and resolve problems quickly with guaranteed first-response times, so you can get back to your project faster.
Attend regularly scheduled chats with Unity experts, covering a wide range of topics, including new Unity features, optimization, and best practices advice.
Get access to one free On-Demand Training course as part of your Starter Success purchase. On-Demand Training provides a flexible online platform where you can develop your skills at your own pace.
Starter Success is an annual subscription plan that can be purchased per seat, per year, with no minimum seat requirement, allowing you to evolve your support plan as your business grows.
If your team needs a bigger boost, check out our other support plans. Essential Success and Integrated Success provide additional features like more bug handling, an annual project review, and a strategic partner for your project.
Frequently asked questions
What happens after I purchase Starter Success?
+How long is the subscription term for Starter Success?
+Can I cancel Starter Success whenever I want?
+Is there a minimum number of seats for Starter Success?
+What if I need more than Starter Success provides?
+What does a typical ticket resolution involve?
+What does support look like for Starter Success subscribers?
+*Starter Success subscriptions must match the number of Unity Pro licenses. For example, if your team uses six Unity Pro licenses, you must purchase six Starter Success seats.